Shipping policy

SHIPPING POLICY

PETROCORE SUPPLY SOLUTIONS, LLC
Shipping Policy
Effective Date: June 15, 2026 | Version 1.0 | Domestic & International

QUICK REFERENCE
Government / Education / Contract Orders: Freight Included | Commercial / Private Orders: Freight Charged Separately | International Orders: Buyer Responsible for All Freight | Carrier Damage: Report Within 5 Business Days

1. OVERVIEW

PetroCore Supply Solutions, LLC ("PetroCore") fulfills orders through our authorized distributor network, including Ingram Micro, TD Synnex, D&H Distributing, Carahsoft Technology, Arrow Electronics, and other authorized specialty distributors. Products ship directly from our distributor's fulfillment centers to your designated ship-to address.

Shipping terms, freight responsibility, and delivery timelines vary based on the buyer type and order category. Please read this policy carefully to understand what applies to your order.

2. DOMESTIC SHIPPING — FREIGHT TERMS BY BUYER TYPE

2.1 Government, Education, and Contract Orders — Freight Included

For the following buyer categories, PetroCore absorbs all domestic freight costs. Freight is baked into unit pricing — there is no separate freight line item on your invoice:

Federal government agencies (civilian and defense)
State and local government agencies
Public and private K–12 schools and school districts
Colleges and universities
Orders placed under an active federal, state, or cooperative contract vehicle (GSA, SEWP, NASPO, state master contracts, cooperative purchasing agreements, BPAs, IDIQs, and task orders)
Orders placed under SLED (state, local, and education) procurement programs

Freight is FOB Destination for all orders in this category. Risk of loss remains with PetroCore until the product is delivered to your designated ship-to address.

2.2 Commercial and Private Clients — Freight Charged

For commercial businesses, private buyers, and non-contract orders not falling under Section 2.1, freight is the buyer's responsibility and will be quoted and invoiced separately. The following applies:

Freight charges will be calculated based on order weight, dimensions, origin warehouse, and destination ZIP code
Freight cost will be disclosed to the buyer before order confirmation — no freight charges will be applied without your prior approval
Shipping terms for commercial orders are FOB Origin unless otherwise agreed in writing — risk of loss transfers to the buyer upon tender to the carrier
PetroCore will identify the most cost-effective carrier and service level appropriate for your order
Expedited or premium freight (overnight, 2-day) is available at the buyer's request and expense
Freight invoices are due per the payment terms on your account

2.3 Non-Profit Organizations

Non-profit organizations that do not qualify under a contract vehicle are treated as commercial clients for freight purposes unless a written agreement specifying freight inclusion is in place with PetroCore.

3. CARRIERS

PetroCore fulfills orders through our distributor network and ships via their preferred carrier relationships, which include but are not limited to:

FedEx
UPS
USPS (for eligible lightweight shipments)
LTL freight carriers for large or palletized orders
Specialty carriers for oversized, high-value, or sensitive equipment

PetroCore does not guarantee the use of a specific carrier. If you have a carrier requirement or account number you wish to use for commercial orders, contact orders@petrocoresupplysolutions.com before order placement.

4. DELIVERY TIMEFRAMES

Estimated delivery timeframes are provided at time of order based on distributor warehouse availability and carrier transit times. These are estimates only and are not guaranteed delivery dates.

Standard in-stock orders: 2–7 business days from order confirmation depending on origin warehouse and destination
Backordered or special-order items: Timeframes will be communicated at time of order; PetroCore will provide updates as they become available
Large or palletized shipments: LTL freight delivery timeframes vary; PetroCore will coordinate delivery appointment scheduling where required
Government and contract orders with delivery requirements: If your solicitation or contract specifies a required delivery date, notify PetroCore at time of order placement so we can confirm feasibility

PetroCore is not liable for carrier delays, weather disruptions, port congestion, or other circumstances outside our control.

5. SHIPPING ADDRESSES

Orders ship to the address provided at time of order placement
PetroCore cannot modify the ship-to address after an order has been submitted to our distributor for fulfillment — ensure your ship-to address is accurate before confirming your order
For government and contract orders, the ship-to address must match the address specified in the purchase order or solicitation
PetroCore ships to commercial addresses, government facilities, military installations (APO/FPO with prior arrangement), and educational campuses within the United States
Residential delivery is available for commercial and private orders and may incur an additional residential delivery surcharge from the carrier, which will be passed through to the buyer

6. SPLIT SHIPMENTS

Large orders or orders containing multiple product lines may ship in multiple packages from different distributor warehouses on different dates. PetroCore will notify you if your order will be fulfilled in split shipments. Each shipment will receive its own tracking number. No additional freight charges will be applied to government, education, or contract orders due to split shipments.

7. ORDER TRACKING

Tracking information will be provided via email to the address on file once your order ships. For orders fulfilled through our distributor network, tracking numbers are generated at time of carrier pickup from the distributor's warehouse.

If you have not received tracking information within 3 business days of order confirmation, contact orders@petrocoresupplysolutions.com with your order number.

8. SHIPPING DAMAGE

Inspect all deliveries at time of receipt
If the outer packaging shows visible damage, refuse the delivery and document the refusal with the carrier driver
If damage is discovered after delivery, photograph all damage — outer packaging and product — and contact PetroCore within 5 business days at orders@petrocoresupplysolutions.com
Do not discard any original packaging — it is required for carrier claims
PetroCore will file the carrier damage claim and coordinate replacement or credit upon resolution
For commercial orders shipped FOB Origin, the buyer assumes risk of loss at carrier pickup — PetroCore will assist in facilitating the carrier claim but liability for damage rests with the carrier

9. INTERNATIONAL SHIPPING

9.1 Availability

PetroCore ships internationally to approved markets including but not limited to: Canada, United Kingdom, European Union member states, United Arab Emirates, Nigeria, Ghana, Kenya, Côte d'Ivoire, South Africa, and other regions approved on a case-by-case basis. International orders are not available for self-checkout and must be initiated by contacting orders@petrocoresupplysolutions.com.

9.2 Freight Responsibility — International

PetroCore does not absorb freight costs on international orders regardless of buyer type. All international freight, insurance, customs brokerage fees, import duties, VAT, and local taxes are the sole responsibility of the buyer. Freight costs will be quoted and confirmed in writing before shipment.

9.3 Shipping Terms — International

International orders ship on mutually agreed freight terms (typically EXW or FCA) confirmed in the written order acknowledgment. Risk of loss transfers to the buyer upon departure from PetroCore's designated U.S. shipping point.

9.4 Export Documentation

PetroCore will provide a commercial invoice, packing list, and any required export documentation. For products requiring an Export Control Classification Number (ECCN) or export license, PetroCore will advise the buyer prior to shipment. Buyers are responsible for obtaining all import licenses and authorizations required in the destination country.

9.5 Prohibited Destinations

PetroCore will not ship to OFAC-sanctioned countries, entities on the U.S. Denied Persons List, or any destination that would violate U.S. export control laws. All international orders are screened against applicable denied party and sanctioned country lists before processing.

9.6 Refused or Abandoned International Shipments

International shipments refused or abandoned due to customs issues, incorrect import documentation, or failure to pay import duties are not eligible for freight refund or product credit. The buyer is responsible for all costs associated with return of an abandoned international shipment where applicable.

10. HAZARDOUS AND RESTRICTED MATERIALS

Certain products — including some batteries, UPS units, and chemical-containing equipment — may be classified as hazardous materials for shipping purposes and are subject to carrier restrictions and regulatory requirements. PetroCore will identify any hazmat shipping requirements at time of order and will advise on applicable surcharges, which are the buyer's responsibility regardless of buyer type.

11. CONTACT

For all shipping inquiries, tracking requests, and freight quotes:

PetroCore Supply Solutions, LLC
Orders & Shipping: orders@petrocoresupplysolutions.com
Phone: 301-520-1913
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

This Shipping Policy is subject to change without notice. The version in effect at the time of your order governs your shipment. PetroCore Supply Solutions, LLC reserves the right to select carriers, adjust freight terms, and modify shipping procedures at our discretion consistent with our distributor network capabilities.

PetroCore Supply Solutions, LLC | UEI: ZBN9LUEEEYC6 | CAGE: 0WQS8 | EIN: 33-2174743 | Lanham, MD